ON ALL ITEMS
The Canvas (squares) are great overall from a "function" standpoint. That is, when they work.
The product quality has been terrible. Squares fall off the (ceiling) mounting plates or randomly disconnect, requiring a little firm "push" to get them to re-connect. The Control Tile (the one really expensive $50 piece) keeps dying. I go through one about every 6 months, then entire system dies and then I have to buy another one.
I've never managed to actually successfully receive any successful warranty support (no, I don't still have the receipt, it's been a year or two and I can't even remember where I bought them from let alone would anyone still keep a receipt this long--why is a receipt a condition for getting a warranty replacement? You either did manufacture this or you didn't and the receipt is irrelevant).
As far as I'm concerned, these tiles are a very expensive mess, the software is terrible especially in the area of backup and restore which has never worked once in 3 years, meaning every time I lose a control tile it's another hour or two of re-programming in all the scenes.
Honestly, I've been really disappointed with the overall quality and It would be a stretch to say I'd ever buy another Nanoleaf product.
Hello Dan, We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards and we’d like to make things better for you. If you reach out to us at http://nanoleaf.me/hello we’ll be able to get more information and get this solved quickly.
My experience with my customer service representative was perfect. Kudos to this company
Faulty Canvas Control Square was replaced with no hassle. Great customer service. Thanks.
I bought Canvas panels almost to years ago and I use them everyday as window simulator since I don’t have any in my office. It’s amazing, had a issue lately with the controller tile and it was replaced without any issues.
Our Canvas set stopped working. Customer service was awesome!! They sent me a new control panel under warranty and we’re back up and running!! Highly recommend 😎