ON ALL ITEMS
My Nanoleft remote broke 3 weeks after buying after being through hoops with customer service they finally agreed to replace. Its now months later and I still have not received.
Now my Nanoleave control has given out. and customer service is requesting i take a video me me hard resetting the control and at the same time video me doing it from start to finish which requires 3 hands do do all that simutaneously.. I must apologize Mr. & Mrs. Nano leave you request # 1 tells me you feel im in capable of following the simple hard reset instructions or 2) i am lying and must prove to you but complete you ridiculour request that requires 3 hands to complete before you will move forward and replace a measily $40 controller panel. Seriously? I am highly disappoint in a Canadian Company that i was at one time proud to brag and boast about.
Signed - a Now Majorly Disappointed Nanoleaf Ex Customer
Hi John! Thank you so much for your valuable feedback, we will definitely send this off to our team for them to look into so we can enhance and improve our experience for the future.
So, the remote looks cool, and when paired with light panels, has some cool functionality. Two main issues: 1. when used as a HomeKit remote, it’s basically impossible to remember what “side” executes what action and 2. Replacing the batteries is a stressful ordeal, as the plastic tabs that keep the two sides together can — and do! — snap off easily.
Hi Jeremy! Thank you so much for your valuable feedback, we will definitely send this off to our team for them to look into so we can enhance and improve our experience for the future. Please also reach out to us at http://nanoleaf.me/hello so we can get in contact with you and work to get this resolved.
Great remote without using my phone Nanoleaf app. Can turn off/on and move whichever side I want to present on my nanoleaf lights
Hey Tony! Thank you so much for your valuable feedback. We have tons of amazing announcements heading your way, stay tuned!
Very convenient to use, I can bring it across the room and change scene with a single movement, that's perfect !
I control 4 lights with it, pairing is very easy, configure it is a bit boring as you must define everything for each light, but once done it works well!
I recommand this product, it makes lights usage more easier
Working perfectly fine, really like this product!