ON ALL ITEMS
I ordered Nanoleaf Light Panels - Starter | 9 Panels $199.99 and the Expansion Pack - Expansion | 30 Panels $699.99. Even a retarded knows how much is the total of the panels. I received a package maximized by a Starter and 7 expansion packs(each has 3 panels), and when I emailed Nanoleaf, they answered my order was fulfilled as 20LB if I dispute this I need to file a claim with Route. This is ridiculous. Route only deal with stolen and damage package. They don’t deal with the problem which Nanoleaf made. Nanoleaf did not fulfilled my ordered but keep asking me to deal with Route, so funny. Keep saying my order is fulfilled as 20LB, is Nanoleaf sell products by pounds? They just don’t care how much panels I ordered, but keep saying the package is fulfilled as 20LB. 30 panels so obviously is weighed 20LB, but not weight as 39 panels. Waste time and money, when I tired arguing with the customer service I just decided ship it back. Nanoleaf just don’t care how much panels you order, but they do care about how much is panels weighed. Funny. Never come back, The Best Buy have a better service and a better deal.
Originally bought a 15 pack. Bought the 3 pack extension because I felt that I needed more. Best decision ever. Now I need to convince my wife to let me buy more. This is getting dangerous.
Saved some money when I purchased the "NANOLEAF LIGHT PANELS SMARTER KIT (9 PANELS)" so decided to spend those savings on two additional 3 pc sets bringing my current setup to 15 panels. Came with different adhesives from 3M. What can I say, it's just an expansion pack. All panels works. Received both quicker as it was in stock in Richmond BC. Rather than in Ontario. So didn't wait too long.
4 of 6 light panel can't be paired / change color. I have tried every reset mode, connector combinations, wifi setting. Nanoleaf isn't helping or supporting in their support tab. Awesome product if it's working perfeclty. Unprofessional product and compagny, facebook groupe might help you more.
I only got a partial order. Paid for a full order. Now it’s been 21 days and no help in finding the rest.