ON ALL ITEMS
I ordered a cord off of Nanoleaf website and don’t get me wrong it was very good but when I needed to order the controller for my Nanoleaf elements the website stopped working completely and didn’t let me order them I’ve been trying for weeks still nothing
I ordered the plug 21 days ago and I still don’t have my product. They sent me the 42w PSU, but no Type A plug. So I can’t even plug it in to anything . They even sent me a replacement. But guess what, it too was missing the Type A plug. So I now have two 42W PSU’s, but can’t use them cause I don’t have any type A plugs.
Hey Klump, We sincerely apologize for this. We will be following up with you to be sure this gets shipped out as soon as possible. We appreciate your patience with us, will there be any way for us to reach you so we can make sure you received your correct item?
I want my money back I never received the product.
Hi Ernesto, we’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. If you could drop our Support Team a quick message at http://nanoleaf.me/hello we’ll do our best to get this resolved for you as soon as possible.