Hi there, we are sorry to hear that the linking devices for your Nanoleaf wall fixture are not working properly. We understand your frustration and we apologize for any inconvenience this may have caused. Our team is here to help and we will do our best to assist you in resolving this issue. Please continue to work with our customer support team as they will be able to troubleshoot and find a solution for you. we have escalated your case and we are looking forward to hearing back from you. Thank you for your patience and for being a valued customer.

We apologize for the inconvenience and frustration you experienced with our customer service. We understand the importance of efficient communication and we regret that we did not meet your expectations in this regard. We will definitely take this feedback into consideration and work towards improving our response time.

We are sorry to hear that you ended up purchasing spare parts that you didn't need. Our team is always willing to assist you in finding the right products for your needs. We do offer discounts on future purchases to our customers as a token of appreciation, but we never want to pressure anyone into keeping unnecessary items. We see a refund has been processed for this purchase for you by our support team.

Please feel free to reach out to us directly if you have any further concerns. We value your feedback and will use it to improve our services.