Hello, thank you for bringing this to our attention. We apologize for the inconvenience and delay in receiving your order. Our team is working diligently to resolve this issue and ensure your product is delivered to you as soon as possible. We apologize for any inconvenience our slow response time may have caused. Please know that we value your business and are committed to providing excellent customer service. If you have any further concerns, please don't hesitate to reach out. Thank you for your patience and understanding.

Hi there, we're sorry to hear about your experience with our product. We understand that the software can be frustrating at times, and we apologize for any inconvenience it may have caused you. Please know that we are constantly working to improve our software and connectivity to provide a better experience for our customers. If you need any assistance with your lights, please don't hesitate to reach out to our customer support team. Thank you for your feedback and for choosing our product.