The support team have been nothing but exceptional for me when something has gone wrong. I'm actually really impressed that I took the time out of my day to post this review.
I don't think I've waited longer then 5m when connecting to an agent on the live chat feature and within 20m at best my issue is resolved. Regardless of it being a troubleshooting request or a product shipped out to me, they've always pulled through without fail. Keep up the legendary work team!