ON ALL ITEMS
After a very long and confusing set-up process (definitely impossible to do alone), I realized that the controller did not work. The controller connects the lights to the app and wifi, so without them all the lights did was glow a soft white. I submitted a customer service request for a new part and, after almost a week of very slow back and forth, the representative finally confirmed that my controller was broken and asked for my address so she could ship a new part. After I sent her my information, I never heard back. I submitted two more customer support requests and never heard back from any of those. Finally, almost two weeks later (and running up to the return deadline), I had a friend submit a customer support request asking for a return label and he heard back almost right away. So it seems that they were purposefully not getting back to me, possibly so I would get the new part after the 30 day return window. Fortunately I am able to use that return label to return the lights - although I still have not heard back from any customer service representative directly. One quick other warning: when taking down the panels they tore a HUGE chunk of my drywall of my walls. tldr; I strongly do not recommend these lights
Hi, our apologies for the inconvenience you've experience with your Controller and us. This is definitely not on par with our standards and something we take seriously. Please follow up on your support ticket and we’ll notify our team and get back to you as soon as possible.
went up easy… have already bought more… have them on all the time.
Adding these to my existing mini triangles I was pleasantly surprised at how big they are
Love these. Larger than expected. Though that was a good thing!
Bought 2 of these to add to my triangles and mini triangles to make a cool setup!