I'm ordering my 3rd controller. They seem to last for 6 months to a year and then fail at my house. I'm pretty disappointed with this product's reliability, but my daughter likes it when it is working. Ugh.

When I decided to request that the defective controller for one of my Nanoleaf Shapes be replaced, I was expecting it to be a long and difficult process. I was very pleasantly surprised to have a simple streamlined experience. There were pretty long delays for responses on the chat. If I was in more of a hurry I probably would have been frustrated, but it wasn't an issue for me.

Very quick to assess issue and offer and ultimately fulfill the order. Very impressed.

Thread Enabled Controller for Nanoleaf Shapes

The Controller never arrived. It appears to be lost in shipping.