I bought two of these! One of them went out! You guys finally replaced it! Another month went by and the other went out. It’s been two months and I’m still waiting on that replacement. These lights are not designed for outdoor use!

The lumination of these string lamps makes all my neighbors wish they didn’t buy cheap lights.

Durable and easy to pair in the app, you won’t regret buying these lights!

They look great but never stay connected no matter what I do. So frustrating. Can’t tell if it’s the app or the controller. Worked great at first and I even had an automation in Home…but then just went totally unstable and always off line when I open the app. I would stay away and wait for better product development.

Reference Order 226844US, Customer Service Ticket 87871.

Nanoleaf failed to send an item. I proved Nanoleaf failed to send the item using shipping information from Nanoleaf’s chosen carrier. Customer service has failed to address my concern for over two weeks and has gone silent.

I ordered a Smarter Kit and two extension kits.

Nanoleaf sent the two extension kits via FedEx -- one box that weighted 16.1 pounds with dimensions of 15X15X10.  

The FedEx tracking number is 420271929792 and the link is still active.  Nanoleaf can independently verify the weight and dimensions.

Nanoleaf can verify they didn't send the Smarter Kit by simply weighing the three items or trying to fit the three items in the box the warehouse used to ship my partial order.

I also sent Nanoleaf a photo showing the two extensions kits alone weighed 16 pounds proving the Smarter Kit could not have been included in the box that weighed 16.1 pounds.  The photo also showed that a third box of similar physical dimensions as the extension kit would not fit in the shipping box.

1 star, because I can’t give zero.

The lights worked as advertised and connected up to my Matter network without issue. Replaced a set of string lights that were not Matter compatible. I love it when a product does what it says it does.