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The item didn’t work. Replacement didn’t work and now no one is available for a return. Terrible customer service.
tl;dr - I got it to pair once, it did nothing, tried troubleshooting + fixing to the best of my ability, and am currently in support limbo for more than 2 weeks.
To preface this, I was really excited about setting this up on my gaming setup and having it interact with my lines + bulbs. It was sold out of the lightstrip package so I just got the camera + device. I have about 10 bulbs, a canvas setup, and two lines setup which I've all had varying amounts of difficulty setting up but eventually was able to get them working.
When I first got it I had to force my network into 2.4ghz mode to get it to pair once, and it only was able to initiate the process about 1 in 3 times. I finally got it to pair once and it was very flakey in terms of getting it set up, timing out in communication with the app, and trying to apply firmware updates. As well I found out that the essentials products weren't yet supported which is somewhat disappointing but my lines will do just fine. And the essentials products are on the roadmap so that's fine.
At some point in the first day it stopped working entirely. I couldn't communicate with it and couldn't re-pair with my home network. I tried the instructions to reset and that didn't produce any changes. (From the reset instructions: "When done correctly, the Lightstrip will flash white and the controller LED will go off from being solid white." doesn't really help if you have the version without a lightstrip). I went through all the troubleshooting steps and then contacted support. When I power it on it just cycles through the LEDs continuously and sometimes the LEDs just power off.
I contacted support on Oct 29 detailing all the steps I took to try to fix it and was asked for a video confirming the issue. I sent that on the same day didn't hear back until the 4th letting me know it was "escalated to R&D" and asked for more details which I responded with that day. No response for another week+ and I asked for an yesterday (nov 13). Support did not indicate if I *could* get a replacement device or asked if I wanted that vs a refund. It's now still in limbo and I've asked to just have it refunded.
If I'm able to update this review I'll include any developments.
Is pretty easy to install but extremely painful to get connected to wifi and the nanoleaf shapes after more 10 times tried finally reached. But is good need more improvement with the software cause we are no seeing the real color front tv so pls just make it more accurate 😉 but still great thanks nanoleaf
I have 300 hundre shapes and 20 canvas in my house I adore nanoleaf
This kit doesn't work with the essential lightstrips if you already own those. I gave it a low rating because the product page doesn't explicitly state this and Nanoleaf support was slow and ineffective at assisting.
Best product ever