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I'm very happy with my Nanoleaf Elements now. But it was dropping from the network, had trouble connecting to Apple Home (and therefore also to SmartThings). It took days of reading various sites to find the answer. Ultimately, I found that the online help/FAQs were really no help whatsoever and the help I needed was found on Reddit (where I discovered that the problems I was having have been around for ages and it doesn't look like the company is doing anything to actually fix them).
The app is also far from intuitive and doesn't separate capabilities based on products. So, much of what's in the app applies to other products and not the one I bought - and the only way to find that out is trial and error.
So, if you have several days to spare, you're quite tech savvy, and you can tolerate a pretty sub-standard app, this is the product for you. Otherwise, it's probably best to skip this.
So easy to put up and love the lighting variety
The light was easy to setup and brings beautiful warm tones to our room. We went with the Elements because it is HomeKit enabled, and it paired perfectly.
thread network keeps reseting itself alexa integration keeps finding devices unresponsive/input not supported
Hey Milosz! Thank you for your valuable feedback, we do apologize for this inconvenience and we would love to hear more about your experience with us and make sure we find you a solution and make our products/services better for the future. Please contact our support team at http://nanoleaf.me/hello.
The order didn't arrive, and I initiated a claim over two weeks ago and they're telling me I have to wait another 2 weeks before they can provide any remedies. One month turnaround is not acceptable
Hello Saavan! We apologize for the experience. Please follow up with your support ticket and we’ve notified our support team. We would love to help you out and make sure to find you a solution as soon as possible.