I’ve been waiting weeks for my replacement part since I have lights that came with a defect. Haven’t been able to use the lights in months. Please help!

My shapes stopped working after about 6 months and so I contacted support. They sent me a mew remote which still didnt fix the problem. The shapes are totally dead and wont’t make any sort of response. I requested a new starter pack and they instead wanted to send me ANOTHER REMOTE. This clearly wasnt the problem and they refused to make this right.

Never received the control . Tried contacting some through the phone and could not find the customer service number.

The customer service team was quick to pinpoint and resolve my issue and the replacement part was delivered within 2 days of the original inquiry.

Since the first 7 pc. starter kit, I bought 4 expansion packs (19 total) and plan to get a few more to get to that 29 max chain.