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Never received the Black Skins.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the missing Black Skins in your Smarter Kit. We would be happy to assist you in resolving this issue. We have escalated your case but please reach out to our customer service team for further assistance. Thank you for your feedback and for choosing our product.
Sent me the white lines even though I ordered the black lines. Customer service has amounted to "trust me bro, we will send you the skins at some point in the future"
Very happy with the quality, ease of installation and brightness of the lights! Definitely sets the tone for my game room.
I have been trying to find help from nanoleafe and am getting no where
Hi there, We are sorry to hear that you are having trouble with our Lines 9PK + Black Skins product. We apologize for any inconvenience this may have caused you. Our team at Nanoleaf is here to assist you with any issues you may be experiencing. Please reach out to us directly at support@nanoleaf.me and we will do our best to help resolve the issue. Thank you for your feedback and we hope to hear from you soon.
Best,
Nanoleafe Customer Support
These lights add so much to movies and music. Awesome product