Hi there, We are sorry to hear that you are having trouble with our Lines 9PK + Black Skins product. We apologize for any inconvenience this may have caused you. Our team at Nanoleaf is here to assist you with any issues you may be experiencing. Please reach out to us directly at support@nanoleaf.me and we will do our best to help resolve the issue. Thank you for your feedback and we hope to hear from you soon.
Best,
Nanoleafe Customer Support