Hi there, we apologize for the inconvenience and frustration you experienced with your Essentials Light Strips Smarter Kit. We take quality control very seriously and are disappointed to hear that your product arrived DOA. Our team would be happy to assist you and address any concerns you have. We have escalated your case and someone from our support team should be reaching out to you about this today. No worries, we will do our best to resolve this issue for you the soonest possible time. Thank you for bringing this to our attention.