ON ALL ITEMS
Great product backed by great after sales service
Nano leaf does not clearly indicate which triangle version this is. I accidentally ordered the new one when i need the previous version. I have been emailing support back and forward for 1 month now and they do not understand. I even attached photos of the exact version i have, they simply need to match it. This would be much fast over a phone. It takes to long for them to receive emails and respond back. terrible, i might as well throw the whole set away.
Hey Kirk! We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. Please follow up with your support ticket and we will notify our support team. Thanks for understanding.
Bought quite a lot of those panels in the last few years. I recently tried to order more for a new project before learning it is already discontinued and being pushed to buy the newer model. Nanoleaf is a shame
I love my Nanoleaf Rhythm panels and have been impressed by their support. I call, they answer. I email, they reply. Sent me one panel as promised quickly. Very happy.