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My nanoleaf shapes (hexagon) had for some reason been glitching and was very dim compared to the others and right away they answered my email with the claim and helped me out swiftly and efficiently.
Thank you so much for the replacement panel! Incredible response to my request. Can’t wait to fill my wall with more of these awesome lights.
Awesome lights I wish they had Mini hexagons two and other types of shapes not just mini Triangle
One of my hexagons had a weird display and the costumer service rep was great and issued a replacement immediately. Shipping was fast!
The same issue for quality was found on the ones you sent as replacements. I connected each of the hex shapes and they have, in various places, shown an issue with the white lights appearing and there not being a smooth transition from one to the other. Perhaps this is a poor description but what I do know is you cannot see the white light on the edges of the ones I currently own but you can on the ones you sent, the ones I sent back and I am not a fan of that.
Instead of fighting this fight for another two months of trade off - and risking new ones that are also not working correctly- I bought a new base pack from Best Buy and returned the defective panels - replacing them with good ones from the pack from Best Buy.
I am debating on if this means changing the pattern I want and leaving things as why are or if this means that I should only buy from Best Buy rather than from the nano store for fear if there being an issue. I do know for sure though it means that I’ll be testing all the lights before hanging them to avoid some of the issues I have with the shape hexagons.