One item is missing..and the support doesnt answer on my maila any more :(

I saved up for my nanoleaf tiles for what felt like forever and had my design pre-planned in their creative tool. But the nanoleaf panels don’t effectively stick to the wall (it’s just flat apartment paint), some of the connections didn’t work effectively and needed to be replaced, and my whole design has now broken and collapsed on the floor for the third time. It just isn’t worth the money and I’m sad about how everything has turned out.

Reached to support team to see if I could order replacement linkers for the original nanoleaf triangles. These are no longer on the site which i explained and ask if they could assist. They originally said that they weren’t sure but they would look into it . I waited hopeful that they would be able to find what I needed . They replied with an order confirmation of linkers for a different model . I sent email to support letting them know that the picture of the linkers shown was for a different model and I even sent a picture of what the linkers looked like.(the ones for the original nanoleaf triangle) they went on to say that the ones in the order were the ones that I requested even though the picture didn’t show it . I was very hesitant to complete the order but I thought maybe just maybe someone found them and this was the only way to process it . So I went ahead and paid for it . Waiting and too my surprise it was the “wrong linkers” I contacted customer support again notifying them of the error , they ask me to send pictures and I did . And again sent the picture of the linkers that I needed. Request refund and asked how I should go about it . Till this day I have not received a response and I still currently have the wrong linkers which I have no use for. At this point I just won’t do anything further business with the company. Overall products are pretty good when you have the right network connections. But if you are among the few that purchase the early versions of these products. I wouldn’t even waste your time with any troubleshooting or replacement pieces. Just a waste of money and time…

There are no instructions. It was the wrong product for my system now I am stuck Wirh more of their junk that will not work.

I’ve emailed customer service multiple times in the hopes that they would be able to resolve some of the issues that I was facing with the over $2000 of products that I have purchased from them. After weeks of no replies. I’m really disappointed in this company. I supported their kickstarter. I’ve recommended the lights to my friends and countless others. I’ve been a loyal customer. It’s a shame they haven’t been the same with their support.