ON ALL ITEMS
I have purchased several light strips and light packages as gifts and have issues with 2 out of the 4 products. The endless stream of emails from tech support, requests for videos to provide what the issue is. I have children who have been waiting for working lights since Christmas (it’s June’s) and we have no resolution. Not worth the cost such a horrible return system.
Hey Liz! We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. Please follow up with your support ticket and we will notify our support team. Thanks for understanding.
i got these to add to my nanoleaf setup thinkng very foolishly that it would have wifi, i mean i was replacing my strip lights that cost 1/4 of the price that do have wifi.....
to my horor I found out they are only bluetooh.
Also the 3M glue stip was inferior to the other brand i had before that litterly was "hard to remove" the product they have chosen here isn't particularly good.
I'm actually bitter enough to write a review....after being so happy with the tiles, this is just bad...
Loved the light strip, lit up my counter top perfectly. I wish they sold the control module as well so the extra strips or shorter sections could be lit up.
Hello Aryaman! Thank you so much for your valuable feedback, we will definitely send this off to our team for them to look into so we can enhance and improve our experience for the future. We have tons of amazing announcements and updates heading your way, stay tuned!
I have a Nanoleaf Essentials Lightstrip and I am disappointed it doesn't work via wifi (that is not very clearly displayed in the website, I heard other people commenting the same). By default when you see Google Assistant logo in smart products, you assume it works via wifi since it's the standard connectivity.
I followed the instructions to pair with a Google Assistant device. It seems it would pair via bluetooth, I'm not sure.
I'm having issues and after working with support, they simply closed the case with this: "We haven't been able to reproduce it on our end.". I already did what they asked, and nothing worked. Either it is defective or something incompatible. Still unclear if this will link via bluetooth - which is definitely not what I'd like in a smart product, and I already use the bluetooth connectivity as a speaker.
I opened Google Home app, Add Device, it searches for devices but did not find any. I selected Light and it says there are none visible to setup. Lights are on and if I go to Bluetooth settings on my phone, they appear in the list of nearby Bluetooth devices. Maybe because my speaker is already linked via bluetooth, it doesn't "find" the Lightstrip? That is not smart that this light requires a dedicated connection to a speaker for it to work.
Very bad customer service. Now I have a Lightstrip that is useless, and no longer returnable.
I reached out some time ago to the support here on Reddit, I was told "Just stay tuned" about being able to use wifi. They did not tell me if that would be supported soon - I again received "stay tuned". Great, so I paid $50 for a product and need to stay tuned for it to work...
I know this is mostly a fan-club of this brand, but they seem to treat customers as free test drivers, not as a serious business.
Maybe someone will find this message useful if they are considering Nanoleaf for their home.
Hey Igor! We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. Please follow up with your support ticket and we will notify our support team. We have also forwarded this feedback to management for them to look into this issue.
When purchasing this product, account for an additional purchase of a third party adhesive as the one that comes with the strip may (in my case was) completely dried out and wouldn’t stick to anything. This was after cleaning the surface to which it would be applied and, yes, removing the red liner. The LED’s themselves look great, but it’s a huge disappointment to not be able to install them until I get a third-party adhesive solution.
Hi Marcos! Thank you so much for your valuable feedback, we will definitely send this off to our team for them to look into so we can enhance and improve our experience for the future.