I purchased this item amongst many other items over a month ago. When I didn't receive these items, I immediately wrote an email to Nanoleaf's Customer Support and they responded to me saying that they have made note of the case with the courier and that it would take 10-15 business days for them to reach a verdict. After waiting 15 Business days, I emailed Nanoleaf again and to my surprise, a completely new customer support specialist responded to me saying that it would take ANOTHER 10-15 Business days. It has now been over a month and after emailing Nanoleaf several times, they have just completely ignored me. I am writing this review in the hopes that other people see this and that it gets enough traction for someone to do something about this. If you really want to buy this product, I would recommend using Amazon, or a Physical Retail Seller like BestBuy or Walmart. DON'T Buy from this website. Save yourself the hassle and your hard earned money. Thanks for reading. Cheers.