ON ALL ITEMS
I have 0 issues with these connectors and expect them to stay that way
I ordered these in order to replace my lost connectors, but I received the wrong order. I sent an email to Customer Support many days ago and haven't received a response.
If you receive connectors with four contact points, they won't fit in your Canvas, so make sure when you receive your order.
Hey Leo! Our sincerest apologies for the delay and overall experience. This does not meet our standards and we would like to make this better for you. Please follow up with your support ticket at http://nanoleaf.me/hello and we will notify our Support Team. Thanks for understanding.
Good packaging and fast shipping
As per title. Shipment appears delayed from DHL, but after calling them they claim the pick-up never took place and wasn't rescheduled. I find it ironic they did set up something to ask me to review the product without setting something up to check the product had been delivered, or at least shipped, first.
Hey Francesco! We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. If you could drop our support team a quick message at http://nanoleaf.me/hello we’ll do our best to get this resolved for you as soon as possible.
Worked as expected. A little overpriced for something that should be free anyway considering the price of the Nanoleaf. Shipping cost more than the item itself and it still took over a week to arrive. But they worked perfectly and was a no-brained to install! :-D