After 25+ emails to support, countless hours of wasted time, energy, and lost sleep, they honored their “warranty” and sent me a replacement controller for my defective device. This should have been handled within the first couple weeks, not months later, but at least it works now. I hope everyone else who has been stiffed sees that there is hope!
E
Eric Post
Replacement controller worked as expected
Had issues with my previous Nanoleaf controller after it stopped working but I received the new one and got back up and running again with no issues.
A
Andrew Turano
Replacement Controller
The initial controller I received would constantly lose Bluetooth connection. After a few months going back and fourth with customer service doing the same troubleshooting that was suggested online they finally sent me a free replacement controller and so far it has not lost connection once. Apparently many of the controllers made in 2020/21 had this same issue, kind of ridiculous I had to jump through so many hoops just to fix something that is known to be a problem. But it finally works again so I am happy, frustrated, but happy.
E
Emmanuel Perez
Excellent
Connected very easy to my panels and I have had no problems thank you Nanoleafs
D
Daniel Stamer
Nanoleaf Shapes Replacement Controller | MPS DC chip | Global
