ON ALL ITEMS
Not satisfied with product. Sent panels with some light spots
Replacement Single Light Panel
I bought seven replacement light panels from the original Aurora light panels. They are great, just like the other ones, I allready owned and still own. Brightest panels with the most possible colour options on the market.There is only one fact, what makes me sad about these panels...nanoleaf won't produce and won't sell these kind of panels and it's accessories anymore. And the newer panels from the shapes series aren't a real alternative to the Auroras.
I included the model, serial number, and literally a youtube video of the product and got the wrong replacement. I immediately let support know and no one has responded. I opened another ticket, and no one has responded on that one either.
I don't know if I'm being gaslit by support or not, but with this level of response I cannot recommend this product at this time. More than willing to change my review if support decides my request is worth acknowledging at some point.
Hi Tristan ,thank you for bringing this to our attention. We are sorry for the experience. This is something we take seriously and will investigate. In the meantime, kindly follow up with your support ticket and we will notify our team to prioritize your ticket.
Where is my order?
Hi Benoit, we apologize for the delay of your delivery. This looks like something we need to investigate further. If you reach out to us at https://helpdesk.nanoleaf.me/hc/en-us/requests/new and provide our Support Team with the tracking number, we can help get this sorted out.