ON ALL ITEMS
I recieved a light kit as a gift and so excited because I have wanted one for a long time I opened the box immediately and got to work on setting it up only to discover that a light panel some linkers and command strips were not included, but only after I had placed them on my wall, the customer service rep I was in contact with was amazing! Taking care of everything so I did not have to take everything down and return to where it was purchased. After some minor requests were made by this agent and delivered to her by me within a week a had everything I needed that should have come with the kit. She stayed with me on this service request the whole time . Not having to. Deal with multiple people on one issue does make a difference as I did not have to explain my situation to people who do not know what is going on with anything, she was a real pleasure to work with
Great product backed by great after sales service
Nano leaf does not clearly indicate which triangle version this is. I accidentally ordered the new one when i need the previous version. I have been emailing support back and forward for 1 month now and they do not understand. I even attached photos of the exact version i have, they simply need to match it. This would be much fast over a phone. It takes to long for them to receive emails and respond back. terrible, i might as well throw the whole set away.
Hey Kirk! We’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. Please follow up with your support ticket and we will notify our support team. Thanks for understanding.
Bought quite a lot of those panels in the last few years. I recently tried to order more for a new project before learning it is already discontinued and being pushed to buy the newer model. Nanoleaf is a shame