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After nearly 5 months of an Open trouble ticket, and continuing to request higher level support… It was ignored! Finally a new hardware controller was recently received
Still waiting on the controller. They were never shipped and I needed it for this upcoming weekend.
Hey Aamir, we apologize for the delay of your delivery. This looks like something we need to investigate further. If you reach out to us at https://helpdesk.nanoleaf.me/hc/en-us/requests/new and provide our Support Team with the order number, we can help get this sorted out.
WiFi Controller with PSU for Nanoleaf Light Panels
I have been in touch with support to get daily updates on the order and it still hasn’t been refunded or replaced. This is absolutely unacceptable and I will definitely not purchase again from Nanoleaf because of this very bad experience and follow-up on my order.
Hi, we apologize for the delay of your delivery. This looks like something we need to investigate further. Kindly follow up with your support ticket and we'll notify our team to get back to you.
I don't have any issue with my Nanoleaf stuff, it works; and cool mounting kits for sure!