Nanoleaf Shapes | Spare Parts | White | Controller | MPS DC chip | Global

Sold Out $39.99

Works great

Thanks for the great product and service

Thank you

Thank you my controller broke and the replacement is awesome

Still does not work

3 weeks ago I got a replacement; I've had one message apologizing for the problems, assuring me they are working on it. Zero progress in 12 weeks working on the problems - so disappointing.

We apologize for the inconvenience and frustration you have experienced with our product. We understand how important it is for your replacement controller to work properly. Our team is actively working on resolving the issues and we appreciate your patience. We have also escalated your case and our team is working on making sure we come to a resolution on this the soonest possible time. We appreciate your patience with us on this and rest assured we shall send you updates on the status of this case shortly.

Not Working

Pretty sure the replacement they sent was a faulty controller that wasn’t covered under my warranty. My nanoleaf was working just fine one day and then the next day when I updated the software to the newest version, my original controller stopped working. I’ve only had it for maybe 3 years before it broke on me and fixing it has been a nightmare. I talked to multiple customer service representatives but it’s been unhelpful so I have two useless controllers that aren’t working and multiple panels on my wall. I used to love nanoleaf but it just might be time to find something better.